When 7-year-old Luka Apps lost his Jay ZX Lego character after disobeying his dad's suggestion to leave it at home, he wrote to Lego asking them for a replacement. Soon after, a Lego consultant wrote back saying that Lego usually doesn't replace lost figurines for costumers, but that for him, they would make an exception.
Here's a transcript of the exchange that was posted on Twitter by Luka's dad, Simon Apps.
Lego's reply , made the 7-year-old literally jump from excitement, his father reported on Twitter. Luka wrote back to LEGO saying,
Hello Richard.Thank you for talking to Sensei Wu for me.
I promise I will look after them.
– LUKA
Since Apps uploaded the story on Monday, it went viral on the internet and is being talked about all over the world. The grateful father made it a point to thank Lego for their great customer service.
@simonapps @rjball87 Thank you for sharing. Will pass your comments on to our Consumer Services staff in Slough
— The LEGO Group (@LEGO_Group) January 7, 2013
In other Luka news, the luckiest 7-year-old in the world's week just keeps getting better. Earlier today he tweeted,
I have just been made a Lodge Leader at Beaver Scouts. What a good week I am having!
— Luka Apps (@lukaapps) January 10, 2013
