Subscribe | UPI Odd Newsletter Subscribe Sept. 25 (UPI) -- A Georgia couple who ordered collapsible storage bins from Amazon said the package contained an unwelcome bonus item -- a live snake. Charene and Njeri Rucker said they panicked when they opened the package at their Clayton County home and saw the snake. Advertisement "I opened it and then I pulled it out and something hit the floor. I didn't know what it was," Charene Rucker told WSB-TV. The couple, who shared images of the snake on Facebook, said they rushed their 1-year-old son out of the room and called professional animal handlers to come remove the snake at a cost of $425. It was unclear at what point the snake, identified as a non-venomous banded water snake, ended up inside the box. The couple said Amazon refunded their $15 for the storage bins, but they are also asking the company to pay the $425 fee to have the snake captured. Wildlife expert Nick Jackson said it's possible the snake survived the entire trip inside the package. "They have a slow metabolism for the most part and it's dependent upon their environment. If their environment is cooler, like a package or a warehouse, they can go a while without food or water," Jackson said. Advertisement Read More Venomous snake found slithering in baby's crib Two-headed snake found in Virginia backyard Hitchhiking rattlesnake captured at Texas shopping center