NEW YORK, Sept. 15 (UPI) -- U.S. banking giant Chase said it would work with customers who had trouble paying bills when the company's online service failed this week.
Accessing accounts through the Internet failed for more than 24 hours, ending Wednesday morning, but customers after that still reported on-again, off-again success logging in, The Chicago Tribune reported Wednesday.
In the digital world, seconds are all but tangible. Celent industry analyst Jacob Jegher said Chase's outage was "an eternity in the online world."
At Chase, 16.5 million customers use their online services, the newspaper said. Bank spokesman Tom Kelly said, "Whatever the issue is, we're happy to talk with them."
The bank said automatic payments were not affected by the problem, but Jegher said the largest issue was the inability of customers to pay bills over the Internet.
Some complained that Chase was slow to explain what was happening.
In New York, JPMorgan Chase & Co. Chief Executive Officer Jamie Dimon apologized for the outage Tuesday.
