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WASHINGTON, Dec. 25 (UPI) -- Angry customers across the United States have taken to online forums to vent their frustrations with UPS and its plan to not deliver packages on Christmas Day. Although UPS experienced an excessive backlog this year, and not all Christmas packages made it to their destinations by Christmas Eve, the shipping company decided to stick with its plan and not deliver anything on Christmas Day, CNN reported.
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"We're terribly sorry," UPS spokeswoman Natalie Black told CNN. "The volume of air packages in our system exceeded the capacity of our network immediately preceding Christmas so some shipments were delayed."
"We know how hard it is for everyone to receive their holiday packages, and we're working around the clock to resolve this issue," Black said.
Black said UPS considered doing deliveries on Christmas Day as an emergency measure, but "after much thought and consideration" decided not to ask drivers to work on the holiday.
"They've pulled in extra hours. We did a lot of Sunday deliveries, which we normally don't do. It wasn't a decision that we came to lightly," she said.
People whose packages didn't get delivered in time for Christmas took to Twitter and Facebook to complain about the situation.
On the UPS Facebook page, Melissa Gilbreath wrote that she ordered her sons' gifts on Dec. 9, but that the packages have been held in Fort Worth, Texas, since Dec. 18.
"I realize it is not about the gifts but that is part of Christmas," she wrote.
"Thanks for totally screwing us AND lying about it all day," Mo Husseini tweeted at UPS in response to a UPS tweet in which the company vowed "every effort to get packages to their destination."
Still, some workers responded to the backlash in support of the company.
"We all work really hard and I think people have too high of expectations," Misty Fulton wrote.
