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"Apologies we are having issues dispatching trains due to the strong sunshine this morning," a Southeastern Railway representative wrote on Twitter after a passenger stated that a guard was "having a melt down."
The railway faced disbelief from passengers on Twitter, but a Southeastern spokesperson explained the danger of the sunny conditions to the BBC.
"Glare this morning made it impossible for some drivers to see the full length of their train in their mirrors before leaving stations," he said. "When this happens they have to get out and check to ensure everybody has got on or off the train safely before they can move."