Sebelius: 'Give us the same slack you give Apple'

On HealthCare.Gov glitches, Sebelius says it's complicated technology, "give us the same slack you give Apple."
Posted By KRISTEN BUTLER,  |  Oct. 1, 2013 at 3:30 PM
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Healthcare marketplaces opened Tuesday as part of the Affordable Care Act, even as the federal government shut down over attempts to defund it, and many people accessing state-level sites this morning experienced technical difficulties.

The glitchy rollout of Obamacare punctuated the federal government shutdown that kept thousands of "nonessential" federal employees home on Tuesday.

But Health and Human Services Secretary Kathleen Sebelius said Monday that the marketplace would surely hit snags -- but that it should be considered perfectly normal.

An Apple user herself, she said rollouts for new software are often accompanied by glitches, and followed by fixes.

"I clearly have an iPad and I also have an iPhone and about 10 days ago I got the prompt that the operating system had changed," she said. A couple of days later, she said she received another message. "Now we have a new new upgrade and why don’t you re-upgrade your upgrade."

Sebelius observed that iPhone users don't ordinarily consider such glitchy rollouts as the end of the world, or the failure of the iPhone. "Everyone just assumes 'well there's a problem, they'll fix it,'" she said.

"We’re building a complicated piece of technology," Sebelius said, "and hopefully you’ll give us the same slack you give Apple."

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