Dec. 27 (UPI) -- Shoppers bought record numbers of gifts online this holiday season and that means there will be record numbers of returns through delivery services, United Parcel Service said Wednesday.
UPS said people shipped more than 1 million returns packages back to retailers each day in December and that pace will continue into next month. The delivery service giant predicts that a record 1.4 million packages will be shipped on Jan. 3, which also is known as "National Returns Day" among UPS employees.
The 1.4 million expected shipments on Jan. 3 would be 8 percent greater than 2017 and will make it five years in a row that the record is broken.
"The returns delivered in 2017 are part of the 750 million packages UPS is projected to deliver between Thanksgiving and New Year Eve, a nearly 40 million increase from last year," the company said in a statement.
"While the day after Christmas used to be reserved for long return lines at department stores, the growth of e-commerce has changed when and how consumers return gifts," said Alan Gershenhorn, chief commercial officer at UPS. "A customer-friendly returns program is now an essential part of any successful e-commerce program, and UPS continues to expand its suite of innovative solutions to help shippers. This season, UPS added Returns Manager, a free platform that allows e-commerce merchants to customize return shipments according to their e-tailer policy."
Optoro, a logistics technology company that UPS is invested in, said consumers will return $90 billion of goods this holiday season, CNBC reported.