Equifax waives fees to 'freeze' credit accounts after public backlash

By Doug G. Ware  |  Sept. 12, 2017 at 2:25 PM
share with facebook
share with twitter

Sept. 12 (UPI) -- After reporting a massive data breach, credit reporting agency Equifax has decided to allow customers to implement freezes on their accounts free of charge.

Initially, Equifax -- after its disclosure that data belonging to 143 million customers were compromised -- was still having customers pay to freeze their credit accounts, a standard policy under normal circumstances. Monday, though, the company said it would waive the fees for 30 days.

The change in course followed widespread outrage from consumers, who pointed out that Equifax's breach was not their responsibility.

"We're committed to updating consumers on steps taken to provide the support needed and address issues they face around this incident," the bureau said on Twitter. "We know that consumers have faced challenges and, in response, we've made updates."

Equifax's decision came on the same day members of Congress said they would ask for details of the company's accounting.

"The scope and scale of this breach appears to make it one of the largest on record, and the sensitivity of the information compromised may make it the most costly to taxpayers and consumers," a letter sent by lawmakers on the Senate Committee on Finance said.

"We recognize that some consumers continue to face challenges and in response we have made [changes]," Equifax added.

Related UPI Stories
Trending Stories