March 21 (UPI) -- Southwest Airlines came through in the clutch for a passenger who wanted updates on the Xavier and Florida State college basketball game.
Renee Stoeckle tweeted on Sunday night that she couldn't get her livestream to work while on board her flight from Ohio to Florida. She was very interested in the game, as she attended Xavier and her siblings attended Florida State. She was in Ohio visiting her college roommate.
"Paid $8 for wifi on @SouthwestAir and it isn't strong enough to stream March Madness," she wrote. "Hold down the fort for me, @XavierMBB.
Five minutes after the tweet, Mike from the @SouthwestAir account followed up.
"Sorry to disappoint, Renée," Mike tweeted. "Please know we limit access to certain high bandwidth applications and websites. That said, you're up 34-32 at the half."
"Thanks, Mike," Stoeckle responded. "Any chance you can live tweet the second half for me?"
"Gotcha," Mike said.
"His second reply was cute and quippy but I figured that'd be the end of it," Stoeckle told UPI. "I didn't actually realize he was doing it until a few minutes into the half."
Mike went on to tweet about steals, dunks, foul trouble and scoring margins over the next hour, before finally delivering the bad news.
Xavier's Macura offensive foul driving to the line. He's done for the night with five fouls. -Mike— Southwest Airlines (@SouthwestAir) March 19, 2018
"Florida State with the comeback. 75-70 final," he wrote.
"@XavierMBB may have lost tonight, but I still get to crown the #MVP," Stoeckle tweeted. "Shoutout to Mike at @SouthwestAir, the true winner of #MarchMadness."
Xavier's athletic department responded to the gesture on Tuesday.
"We're still not over Sunday's result, but WOW, you have to be impressed by Southwest Airlines' customer service," Xavier wrote on its athletic department's Facebook page.
Florida State beat Gonzaga in the Sweet 16 on Thursday at Staples Center in Los Angeles.
Stoeckle said she doesn't think she'll ever make a bracket that doesn't have Xavier winning the national championship.