Oct. 24 (UPI) -- A Florida couple who ordered some storage totes from Amazon said their package arrived with a little something extra -- 65 pounds of marijuana.
The Orlando woman said she and her fiance ordered four 27-gallon storage totes from Amazon recently so they could put some items in storage.
She said they were immediately suspicious when the packages arrived.
"They were extremely heavy, heavier than you would think from ordering four empty bins," the woman, who did not want to be identified by name, told WFTV.
She said the cause of the extra weight became clear from the smell when they opened the boxes.
"When the first officer got here, she was in disbelief," the woman said.
The boxes contained the plastic bins the couple ordered, but the totes themselves contained boxes filled with a total 65 pounds of marijuana.
The package had been shipped by Amazon's Warehouse Deals via UPS from a Massachusetts facility.
The marijuana was turned over to police and the couple spent more than a month attempting to get answers from Amazon in a series of email exchanges.
The customers said they were never able to speak to a supervisor and they eventually received an email with a $150 gift card and a message saying: "I am unable to do anything else at this time."
The couple said they only wanted an apology and an explanation.
"There was no concern for a customer's safety. I mean, this could have turned into a worst-case scenario," the woman said.
Amazon said it is cooperating with law enforcement to investigate the unusual incident.
A Valatie, N.Y., woman experienced a similar confusion in January when a package arrived at her home that she thought was a box of toys she was due to review for her blog. Pamela Marks said the box was labeled as coming from JAKKS Pacific, a California-based company that makes toy tie-ins for companies including Disney and Nintendo, but she opened the package to discover it actually contained about 7 pounds of marijuana.
Marks turned the package over to police and an investigation was launched.