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The letter, signed by branch manager Stephen Clark, says the "unexpected repairs" are projected to be completed in late October.
"They did get into the roof," bank spokesman Mark Hamill told the Toronto Star. "It's a true story."
"It's not a quick fix," he said.
Toronto has been dealing with a string of raccoon-related problems in recent months. One trash panda was caught on camera in May when it peeked out from a hole in the ceiling over a baggage claim area at Toronto Pearson International Airport.