June 6 (UPI) -- A popular Los Angeles-area cupcake restaurant said a "structural malfunction" was partially to blame for a rat being caught on video in a display case.
A video posted to YouTube by Luisa Hidalgo shows a rat running around inside a display case at Sprinkles Cupcakes in Glendale's The Americana at Brand shopping center.
"Don't you ever buy food here," a woman's voice says in the video.
Suley Hidalgo, Luisa's sister, recorded the video early Friday morning.
"It's food. People eat this. It's just disgusting," she told KTLA-TV. "Yes, it's just one rat, but where you see one, you see 100."
Sprinkles spokeswoman Jennifer Warren confirmed the video is real and the store was temporarily closed for clean-up operations.
"We deeply regret that an unfortunate set of circumstances, including a structural malfunction, led to this incident," Warren said in an email to the Los Angeles Times. "Immediately upon learning of the situation, we voluntarily shut down the bakery and addressed the property with a team of food-safety experts, as well as our landlord."
Warren said the shop has since reopened and officials are confident the implemented measures will prevent a repeat incident.
The Los Angeles County Public Health Department, which said the cupcake bakery has consistently earned "A" ratings since opening three years ago, said it is investigating the incident.