In addition to having the end of their vacation spoiled by lost luggage, a deaf couple from Texas had insult added to injury by a note that was written on their lost baggage receipt.
When James Moehle and Angela Huckaby finally got their luggage back after returning home from a week-long Hawaiian vacation, it arrived with a note reading, “Please text, deaf and dumb.”
Someone from American Airlines didn’t seem to realize that “dumb” is no longer an acceptable term for people who are unable to speak.
“I assure you that neither of us are ‘Dumb!’ Rather, we are both hard-working individuals and responsible parents. We certainly deserve to be treated with dignity and respect.” Moehle wrote in a letter to the airline. “We demand not only an immediate apology from American Airlines, but also that disciplinary action be taken against the employee who wrote the unacceptable note.”
The note ruined what had otherwise been an outstanding vacation, Moehle’s first in 16 years. “I cannot describe how I felt,” Moehle, 34, told ABC News via text message. “I felt lost, angry, confused, and mistreated.”
American Airlines has issued an apology.
“We apologize to Mr. Moehle and Ms. Huckaby. It was clearly a very poor choice of words. We’re confident there was no ill will, but we’ll be looking into this further and will be following up with our team members at IAH and the contractor that provides our baggage delivery services,” the airline said in a statement to the couple.