"I feel degraded actually. It's a degrading word here," Reveron said.
Reveron said there had been a mixup with her order of a caramel frappuccino just prior to the incident.
"We made light of the mistake the order taker had made so I mean no harm no foul, but unfortunately he took it another way," Reveron said.
Reveron said a manager gave her free vouchers in compensation on the condition she not "associate the cup with the location."
However, Reverson said she has instead decided to switch to a different coffee shop.
A manager at the location described the incident as a "mistake" and a company spokesman said officials "have apologized numerous times for this unfortunate misunderstanding."