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St. Louis Officials Tour Understaffed 9-1-1 Dispatch Center

St. Louis Mayor Tishaura Jones listens to a domestic violence call as police dispatcher Kelli Williams speaks to the caller, during a tour of the St. Louis 9-1-1 Dispatch Center in St. Louis on Thursday, August 26, 2021. The 9-1-1 Dispatch center reports 30% of its dispatcher jobs, 28 positions, remain vacant resulting in long wait times for 911 calls answered. 911 wait time for answering is sometimes eight minutes, with only two dispatchers tasked with answering all St. Louis 911 and nonemergency police calls for their eight-hour shifts. St. Louis is below national standards that recommend 90% of 911 calls be answered within 10 seconds. Photo by Bill Greenblatt/UPI

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