CUPERTINO, Calif., April 30 (UPI) -- Apple's highly anticipated smartwatch has yet to see the success of past launches of other products, but part of the reason appears to be a defective part inside the device.
The defective part is called the taptic engine, which produces the sensation of a vibration on the wrist, which serves as a notification for the wearer. Apple employed two suppliers to produce the taptic engines, the report said.
After mass production began in February, Apple began a series of reliability testing with the devices. During the process, the company found that the engines made by AAC Technologies Holdings Inc., of Shenzhen, China, started to break down over time, the sources said.
As a result of the part's problem, Apple scrapped some of its completed watches -- which has added to the already complex launch.
To fix the problem, Apple is relying on the other supplier, Japan's Nidec Corp., to produce all of the taptic engines -- since its parts have not experienced the same problem as those made by AAC, the reports said.
The parts' defect led Apple to limit the availability of the watches, which have been anticipated by tech-savvy consumers for months.
The Cupertino, Calif.,-based company has not issued a recall as a result of the defect because none of the devices carrying AAC-supplied taptic engines have been shipped.
AAC Technologies declined to comment about the matter, the Journal report said.