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Progressive awarded patent on service

CLEVELAND, Feb. 19 (UPI) -- Progressive Insurance reported it has received a U.S. patent for one if its services.

The service called "concierge level of claims," allows an insured driver involved in an accident to report the accident, then drop off the vehicle and drive away in a rental car.

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Progressive then takes over the process of securing estimates for repairs and getting the damaged car in and out of the repair shop.

Progressive guarantees the repairs, a company statement says. All that's left for the owner of the car to do is turn in the rental and drive away with the repaired vehicle, the company said.

A study conducted by J.D. Powers and Associates, the 2007 Insurance Claims Study, indicated the service saved time, cutting the average time from the first notice of the claim to final repairs by an average 4.8 days.

For the concierge service, the company was awarded U.S. Patent No. 7,324,951, the Insurance Journal reported.

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