Postal Service scores 96 for delivery

July 22, 2004 at 3:08 PM
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WASHINGTON, July 22 (UPI) -- The U.S. Postal Service said Thursday 96 percent of all the local mail it handled in the third quarter was delivered overnight.

The Postal Service said it scored the best overnight delivery score ever in the history of the external first-class mail, or EXFC, measurement program.

The EXFC assessment, which is measured independently by IBM Consulting Services, was announced during the Postal Service's board of governors meeting in San Francisco.

Postmaster General Jack Potter called the achievement "a great team effort" by Postal Service employees. Saying he was proud of every employee, he called them "the best service team" in the delivery business.

Chief Operating Officer Pat Donahoe said the achievement was accomplished "by staying focused on the basics -- collecting, processing, transporting and delivering the mail."

The third quarter measurement, running from April 1 through June 30, builds on 21 consecutive quarters of scores at 93/94 percent and five consecutive quarters at 95 percent.

The report provides an independent assessment of the time it takes a piece of first-class mail, once it's deposited into a collection box, to be delivered to one of more than 142 million American homes, businesses and Post Office boxes.

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