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Our research shows a customer satisfied in a phone call hangs up with more customer loyalty than one who is originally satisfied with the product
Purdue to host call center conference Jun 12, 2006
A strong holiday shopping season is thought to influence broader economic cycles
Professor offers Grinch-like outlook Nov 17, 2005
While consumers have adjusted to $3 per gallon gas and have kept spending, high gas prices act like a tax on retail spending
Report: Retail bargains are on the way Oct 21, 2005
We're predicting a 4 percent to 7 percent increase in sales over last year
Retail expert sees Merry Christmas sales Nov 17, 2004
I don't need to tell you how critical the Brazilian economy is to the IMF
Analysis: IMF entrenched in Latin America Feb 19, 2003