Ban called on both parties to "show maximum restraint" following the fractured humanitarian pause that resulted in the deaths of two Israeli soldiers and 70 Palestinians, as well as the abduction of one Israeli soldier.
He lambasted Hamas for violating the cease-fire while acknowledging "the U.N. has no independent means to verify exactly what happened."
Hamas and Israel blamed each other for violating the cease-fire first.
If Hamas was responsible for the collapse of the "much needed reprieve," the U.N. head questioned Hamas' credibility in offering assurances to the U.N.
Ban directed Hamas to release the captured Israeli soldier and that both parties observe the agreed-upon 72-hour cease-fire. He asked that "those with influence over the parties to do everything to convince them to observe the humanitarian cease-fire."