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Air Canada apologizes after baggage tossing caught on video

Air Canada apologized for a baggage-tossing incident at a Toronto airport, caught on video and posted to YouTube.
By Ed Adamczyk Follow @adamczyk_ed Contact the Author   |   April 21, 2014 at 1:13 PM

TORONTO, April 21 (UPI) -- Air Canada, in an attempt to minimize public relations damage, announced several workers will be fired in light of a video showing employees throwing passengers’ luggage at a Toronto airport.

A video of the incident, over one minute long, was posted on YouTube and has been viewed over one million times. It shows an Air Canada employee at Toronto’s Pearson International airport, standing at the top of stairs attached to a plane and throwing luggage about 20 feet downward into a large bin. A second employee can be seen adjusting padding to absorb the falling luggage in the bin.

The airline, in a statement, apologized “for the totally unacceptable mishandling of out passengers’ luggage, captured on video,” adding the two employees seen in the video “have been advised that their employment will be terminated, pending the outcome of our investigation.”

The employees were not identified.

The investigation was launched after the video was posted Friday on YouTube. The plane was bound for Vancouver.


[Globe and Mail]

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