Kristen Cockerill of Nova Scotia had been billed for the $47,000 cost of replacing the rental car, which was stolen from an Enterprise lot in Dartmouth one Sunday last October even though she had put the key in the rental lot's secure lock box .
Cockerill said she learned that after initially contending it wasn't responsible for covering the theft, her insurance company was negotiating with Enterprise.
"It is in the small print of the contract that I am responsible for the vehicle until they receive it," Cockerill said. "So the insurance is going to cover the cost of the vehicle."
Cockerill told the Canadian Broadcasting Corp. she got a call from Enterprise Rent-A-Car's general manager for Nova Scotia Tuesday.
"They offered an apology for the experience I've gone through over the last week or so," Cockerill said.
"It's been extremely stressful, actually, just not knowing where things are going to go, the financial piece hanging over my family. It's been quite stressful. But I'm happy to see it come to an end."
In a written statement to the CBC Enterprise said: "We are now thoroughly examining our processes and looking for ways to better communicate with our customers. We want to acknowledge and thank you for bringing this matter to our attention so that we could properly address it."
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