facebook
twitter
rss
account
search
search
 

Major carriers enable text-to-911 services

The service is currently available in a few regions and a universal roll out may take a few years.
By Ananth Baliga   |   May 15, 2014 at 4:42 PM   |   Comments

| License Photo
WASHINGTON, May 15 (UPI) -- Starting Thursday four major U.S. carriers Verizon, AT&T, T-Mobile and Sprint will offer text-to-911 services that will enable Americans to contact emergency services using text messaging.

The service is very straightforward -- users can text their locations and emergency to 911 and police or fire services will be dispatched accordingly. It is imperative that users send their location, as a text message cannot be traced like a phone call.

The service is only available in a few select regions and the Federal Communications Commission advises that people do not rely on the service and that in most cases people will not be able to contact 911 using the texting service.

Those who attempt to contact 911 in locations where the service is not available will receive a return message informing them of that fact. But the carriers have committed to switching to the text-to-911 service wherever the call centers are able to receive these types of calls.

Select counties in Colorado, Georgia, Illinois, Indiana, Iowa, Maine, Maryland, Montana, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Vermont, and Virginia have started the service.

The FCC says the service could be helpful when "a voice call to 911 might otherwise be dangerous or impossible." These could be instances where making a noise could reveal your location to an intruder.

But despite the service it seems more advisable to call 911 when possible as first responders always prefer to have more information than can be shared in a text. Responders also like to gauge the disposition of a caller, which can point to things like mental states and possible medical conditions.

Follow @antbaliga and @UPI on Twitter.
Contact the Author
© 2014 United Press International, Inc. All Rights Reserved. Any reproduction, republication, redistribution and/or modification of any UPI content is expressly prohibited without UPI's prior written consent.
Featured UPI Collection
trending
2014: The Year in Music [PHOTOS]

2014: The Year in Music [PHOTOS]

Most Popular
1
Madeleine McCann report finds authorities hindered investigation
2
Obama approval rating hits record low in blue California
3
Iran boasts of nuclear energy potential
4
Mary Landrieu hit with residency, ethics complaints
5
Russia rejects Budapest Memorandum meeting on Ukraine sovereignty
Trending News
Video
x
Feedback