In an exclusive interview with CNN Investigative, Dr. Same Foote, a veteran doctor just retired after 24 years with the VA system in Phoenix, blew the whistle on PVAHS maintaining two separate records of waiting lists -- one fake list to convince Washington they were providing timely appointments (14-30 days is the expected turnaround standard for timely care required by the VA) and another real but secret list where veterans' wait for an appointment could last over a year.
On Monday, President Barack Obama called on U.S. Secretary of Veterans Affairs Eric Shinseki to investigate. As well, several members of Congress have called for hearings on the matter, at least three representatives publicly calling for PVAHS Director Sharon Helman’s resignation.
On Thursday, Shinski announced in a written statement that Helman, Associate Director Lance Robinson and a third employee, who was not identified by name, have all been placed on administrative leave pending investigation.
"We believe it is important to allow an independent, objective review to proceed," Shinseki wrote. "These allegations, if true, are absolutely unacceptable and if the Inspector General's investigation substantiates these claims, swift and appropriate action will be taken."
When directly asked whether evidence of wait times was shredded and whether the secret list existed in an interview with CNN Tuesday, Helman and Deering denied the allegations.
“We have never instructed our staff to create a secret list, to maintain a secret list, to shred a secret list -- that has never come from our office as far as instruction to our staff," said Deering.
"It's never come from me," added Helman.
This despite e-mail documentation reported by the network that showed Helman and management were aware of the practice and had defended it to staff.
No stranger to records falsifying scandals, Helman transferred to Phoenix from her previous post as Director of Veterans Affairs in Spokane, Washington after the VA’s Office of Medical Investigations found the number of veteran suicides was being intentionally misrepresented.
Foote estimates the number of veterans still on a “secret list” waiting for care at somewhere between 1,400 and 1,600.