A nurse at Glenwood Gardens in Bakersfield, Calif., called 911 after Lorraine Bayless, 87, passed out in the dining room while eating and was barely breathing.
A 911 dispatcher pleaded with a nurse to perform CPR on Bayless, but the nurse refused saying it was against the facility's protocol, which is to simply wait with the resident until emergency medical personnel arrive.
Bayless' family issued a statement saying the elderly woman understood Glenwood Gardens' policy when she decided to live there, KBAK/KBFX-TV, Bakersfield, reported.
"She was fully aware that Glenwood Gardens did not offer trained medical staff. Even so, she personally selected the senior living community, and our family has come to know the staff and been very pleased with Glenwood Gardens as her home," the statement read. "It was our beloved mother and grandmother's wish to die naturally and without any kind of life-prolonging intervention."
The family said it does not plan to seek legal recourse for the incident and they "regret that this private and most personal time has been escalated by the media."
It was later determined Bayless died from a stroke, KBAK/KBFX reported.