Kimberly Munley, who stopped the 2009 rampage along with her partner, told ABC news in an exclusive interview that instead of being taken care of, the victims have actually "been neglected."
There was no immediate comment from the White House, ABC said.
Todd fired the five bullets credited with bringing Hasan down while Munley lay wounded.
Three years after the White House arranged a hero's welcome for the two officers, Munley has been laid off from her job on Fort Hood's civilian police force.
Munley and dozens of other victims have filed a lawsuit against the military.
The suit charges the Fort Hood victims are receiving lower priority access to medical care and financial benefits because the massacre is classified as "workplace violence" instead of "combat related."
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