BOSTON, April 22 (UPI) -- A Boston fire dispatcher who persisted in tracking an emergency call about carbon monoxide poisoning, is credited with helping save the lives of five people.
The person who made the emergency call from a cell phone Thursday hung up without leaving an address, the Boston Globe reported. Jack McKenna Jr. called back and was told that the emergency was over.
McKenna was unable to trace the location because the calls were made on a cell phone. But he called back again and got a message that included the name of the company and then got the address from directory assistance.
When firefighters arrived at Whitney Building Products, they found more people had been overcome by fumes from a forklift than the person who made the emergency call had realized.
The victims were treated at Massachusetts General Hospital and released Thursday night.
McKenna said he only did what fire dispatchers are trained to do.
"You don't know if it is an emergency issue or an accident, so you always want to follow up on it," he said.
