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New theory addresses frozen Earth paradox
WEST LAFAYETTE, Ind., Oct. 2 (UPI) -- U.S. researchers say most people are willing to endure the wait for airport security screening, especially if delays are consistent among airports.
The study, led by Purdue University, also found preferences vary between men and women, travelers in different income groups and other categories.
"The most fundamental finding was that wait time is important, but not the only major factor determining how well airline customers tolerate airport-security screening procedures," said Civil Engineering Professor Fred Mannering. "Another important finding is that passengers are more likely to be satisfied if wait times are consistent from airport to airport and at different times of day at the same airport."
The study -- written by Purdue civil engineering doctoral student Konstantina Gkritza and University of California-Davis Professor Debbie Niemeier -- appears in the Journal of Air Transportation Management.
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