It’s unclear exactly who is to blame -- possibly a fired or disgruntled employee -- but parking lot 58 had dozens of keys strewn around it when people arrived to collect their vehicles, forcing many passengers to leave without their cars after their trip.
“It’s exhausting to get off of a cruise have a wonderful weekend and to come back and deal with the headache of an unorganized irresponsible ridiculous company,” passenger Maria Perez told CBS Miami.
Tampa company Premiere Parking Ventures operates the lot and offers rates that are as low as $7.50 per night.
“So pretty much the whole day everyone was looking inside vehicles trying to see if the people had their keys and locksmiths and tow trucks here it was crazy,” said Maritza Morales. “When we got here, we were told that the keys were missing. Somebody walked off and took a whole bunch of keys with them and possibly left them in one of the vehicles.”
Miami Police officers reportedly came to the parking lot eight times over the weekend for reasons including burglary, hit and run, and customer disputes.
“Very irresponsible they don’t know what they’re doing I guess because nobody has all the answers for the questions that everybody has,” said passenger Ysabel Cedano.
More cruise ships are set to dock throughout the week, so there’s no telling how many people will be left stranded after getting back ashore.