Airline complaint letter gets viral boost from Richard Branson

By Kristen Butler, UPI.com   |   July 1, 2013 at 4:37 PM   |   Comments

| License Photo
July 1 (UPI) -- A tongue-in-cheek complaint letter to LIAT, a small airline serving the Caribbean, was so funny that another airline's CEO, Sir Richard Branson, tweeted it to his more than 3 million followers.

The Virgin Group CEO was once the recipient of what some called the world's best airline complaint letter, in which the writer described a "culinary journey of hell" that culminated in a "back-street," "underground" "crime-scene cookie."

Penned by tennis pro Arthur Hicks and published earlier this year in a weekly British Virgin Islands newspaper, the letter to LIAT illustrates why it's important to be able to "take feedback" and "laugh at yourself," according to Branson.

"Dear LIAT,

May I say how considerate it is of you to enable your passengers such an in-depth and thorough tour of the Caribbean.

Most other airlines I have travelled on would simply wish to take me from point A to B in rather a hurry. I was intrigued that we were allowed to stop at not a lowly one or two but a magnificent six airports yesterday. And who wants to fly on the same airplane the entire time? We got to change and refuel every step of the way!

I particularly enjoyed sampling the security scanners at each and every airport. I find it preposterous that people imagine them all to be the same. And as for being patted down by a variety of islanders, well, I feel as if I’ve been hugged by most of the Caribbean already.

I also found it unique that this was all done on “island time,” because I do like to have time to absorb the atmosphere of the various departure lounges. As for our arrival, well, who wants to have to take a ferry at the end of all that flying anyway? I’m glad the boat was long gone by the time we arrived into Tortola last night — and that all those noisy bars and restaurants were closed.

So thank you, LIAT. I now truly understand why you are “The Caribbean Airline.”

P.S. Keep the bag. I never liked it anyway."

© 2013 United Press International, Inc. All Rights Reserved. Any reproduction, republication, redistribution and/or modification of any UPI content is expressly prohibited without UPI's prior written consent.
Recommended UPI Stories
Most Popular
See the 4-inch dog that may be England's smallest
Stolen Obama statue discovered with six-pack of Twisted Tea in Pa. park
Video shows aquarium beluga either playing with children or begging for help
Watch outraged parent rip Calif. school district for 'forcing' special needs students to recycle
U.S. Olympic wrestler cited for taking out deer with bow and arrow at Colorado car dealership
Trending News