"We've got a hedgehog in the back yard and we're a bit scared," one of the callers says.
The 999 dispatcher explains to the caller that hedgehogs are good for gardens and eat slugs, but the caller insists "we don't want our slugs to get killed."
The call ends after the dispatcher explains there is nothing police can do about a non-dangerous animal native to the area.
The other calls feature a man upset that the pizza he ordered 45 minutes earlier had not yet arrived, a caller angry about a vending machine that took his money but failed to produce snacks and a man who was angry he could not get a cash refund for a pair of sneakers.
"The Christmas and New Year period is the busiest time of year for our staff and every year we appeal to the public to be responsible in their use of the 999 emergency line," said Diane Grandidge, the department's business lead for call-handling.
"A large percentage of calls that are received on 999 are either non-emergency or simply calls that should not be made to the police.
At this time of year many people are celebrating with friends and family and enjoying the festivities however, for those situations that need police attendance, we want to make sure that we can respond appropriately and -- if there is an emergency -- get there quickly.
The 101 line is a national police non-emergency contact number for use when, for example, your car has been stolen, your property damaged or you want to provide information about a crime.
We want to ensure that there are no delays in responding to an emergency call, therefore we will continue to urge the public to think before they dial 999."
