A Georgia 911 operator got some intense on-the-job training when she took an emergency call about her father just four hours into her first shift.
Crystal Morrow was at her first day of work at a call center in Dekalb County when she got a call about a 55-year-old man having a diabetic emergency.
Morrow was shocked when she recognized the voice on the other end of the line and realized the call was about her father.
“I heard her voice and I saw her name pop up on the screen,” Morrow said. “I said, ‘Wait, that is my aunt. I did freeze, my hands froze over the keyboard, but I knew I had to get the call in.”
Morrow's aunt never realized she was talking to her niece.
“I want you to watch him very closely, if he becomes less awake and vomits, quickly turn him on his side,” Morrow said during 911 call. “If he gets worse in any way, call us back immediately for further instructions, OK?”
Thanks to Morrow’s help, her father was able to recover after going into diabetic shock.
“Because of so many people being in the room, I didn’t think I would get the call,” Morrow said. “It’s crazy that I got it on my first day.”