Kristin Kerr was on the way to a salon with her 4-year-old daughter and baby boy when the elevator got stuck.
"I went to go push the door and nothing happened," Kristin Kerr told Fox 25. "So that's when I was pushing the buttons and nothing happened."’
John Keough and Scott Myette from the Reading Fire Department arrived on the scene and quickly realized that the little girl, Kaelyn, was scared. "When they put the ladder down that's when she kind of started freaking out a little bit," Kerr said.
After finding out that the young girl’s favorite movie was Frozen, the firefighters began singing “Let it Go” from the Disney hit in a successful attempt to calm her down.
"It worked," said Keough. "We got her to a point where she was comfortable with us and up the ladder we went, right up and over, no problem."
Keough and Myette were familiar with the song because they both have young children at home.
"You say, okay how would my kids be comforted in this situation, so anything we can do to make them more comfortable makes our job a lot easier," Myette said.