The McDonald's restaurant at the Asda store in Bedhampton, England, apologized after Kate Legg, 76, was told not to use the drive-through again while she was riding her mobility scooter, which is registered to travel on roads, The Belfast Telegraph reported Friday.
Legg said she was given her shake at the drive-through, but was told she would not be allowed to use the lane again due to "health and safety" concerns.
"I said to him that it was cobblers. It isn't health and safety at all -- health and safety was put in place for the protection of people working in the mines and doing dangerous things at work, not to stop children playing conkers or old ladies from buying a milkshake at a drive-through," Legg said.
"Health and safety is used for all sorts of stupid reasons and it does make me very cross," she said.
A McDonald's spokeswoman said only smaller mobility scooters, those not allowed on roads, are banned from drive-through lanes.
"The health and safety of our customers and staff is our top priority and for this reason we are unable to serve pedestrians, bicycle riders and non- roadworthy mobility scooters through our drive-through lanes," the spokeswoman said. "We can however serve customers on roadworthy mobility scooters but unfortunately, in this instance, staff did not recognize that the scooter was roadworthy. We apologize for the inconvenience this has caused."