Aileen Iosso, a passenger on Thursday's No. 113 Express bus, said she boarded the vehicle in Cranford about 7 a.m. expecting to arrive at the Port Authority Bus Terminal in New York's Manhattan borough by 7:39 a.m., The (Newark, N.J.) Star-Ledger reported Monday.
However, NJ Transit confirmed the bus did not arrive until 9:22 a.m. and the incident was under investigation.
"We apologize to our customers for their experience and we plan on reaching out to them," NJ Transport spokeswoman Nancy Snyder said. "Appropriate action will be taken pending the outcome of the investigation."
Iosso and other passengers said the driver took a wrong turn and became lost.
"People were trying to help her, but she wouldn't listen," Iosso said.