Kelly McGrevey said she bought a tanning package at Aloha Tanning in Norton, Ohio and used a stand-up bed last week during an introductory tour of the business. However, she was turned away when she returned the next day, WKYC-TV, Cleveland, reported Monday.
McGrevey said she was told the stand-up bed was out of service.
"He said, 'Sorry, but I'm not going to let you tan today because we've just implemented a new policy where anyone over 230 pounds can't go in one of our beds,'" McGrevey said. "I was just so shocked and embarrassed and humiliated."
"It really upset me. It's discrimination," McGrevey said.
McGrevey said the worker refused to refund her $70 payment for the monthlong tanning package.
"I said, 'OK, I'd like my money back then. He said, no, we don't give refunds. I said, 'You're not going to give me a refund, I paid for a service that I'm not getting, and he said no, you can't have a refund," McGrevey said.
McGrevey has filed a police report against Justin Hileman, the owner of Aloha Tanning.
She said workers refused to show documentation of the 230-pound weight limit policy.
WKYC-TV said it spoke with a worker who said the business doesn't intend to refund McGrevey's money.
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