Katie Sattler said he panicked when she noticed the $30,000 diamond from the engagement ring given to her by her husband, Mark, was missing after she took her pet to the groomer at the PetSmart in Vero Beach, WPBF-TV, West Palm Beach, Fla., reported Wednesday.
Sattler's first call was to her husband.
"She's just frantically crying," Mark Sattler said. "I knew something was seriously wrong. She's just hyperventilating and I'm just trying to figure out what's going on."
Katie Sattler then tried calling the PetSmart and spoke to manager Jeff Lamscha.
"I couldn't understand her at first," Lamscha said. "There was stuttering, sounded like crying. I wasn't sure what was going on."
Lamscha said he was eventually able to understand Sattler's problem and walked back to the grooming area, where he soon discovered the $30,000 diamond.
The manager said it never occurred to him to keep the diamond and he told Sattler she could pick it up at her convenience.
"I just feel like that's something everybody should do. It's how I was raised," he said.
The Sattlers said they are grateful to Lamscha.
"It's just a happy ending story where someone had the honor, the integrity, the sincerity to step up to the plate and do the right thing," Mark Stattler said.