Man waits on hold for 15 hours

Aug. 3, 2012 at 12:59 PM

ADELAIDE, Australia, Aug. 3 (UPI) -- An Australian man said he called the Qantas airline and waited for 15 hours, 40 minutes and 1 second before hanging up the phone.

Andrew Kahn of Adelaide said he called Qantas at 7:22 p.m. Wednesday to confirm his travel arrangements and remained on hold until 11:01 a.m. Thursday while a recorded voice said an agent would speak to him "as soon as possible," the Sydney Morning Herald reported Friday.

''I wanted to find out what exactly they meant would be as soon as possible. I never got an answer. This is outrageous," Kahn said.

Kahn said he later called back and was able to speak with a customer service representative who told him he was not booked for the flight due to a code error in the ticket booking.

Qantas apologized and said it is investigating the incident.

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