DENVER, Feb. 21 (UPI) -- A Denver family bound for a vacation in Belize said they wound up stranded in Dallas when officials refused to accept one of their passports.
Kyle Gosnell said he was traveling to Belize during the weekend for a planned weeklong getaway with his wife Dana and their young son Kyle Jr., and their passports were all thoroughly checked before leaving Denver International Airport, KDVR-TV, Denver, reported Tuesday.
However, Gosnell said an American Airlines official studied his passport while they were changing planes in Dallas and told him the document would not be accepted because it was "mutilated." He said his passport has a small crease on the back cover and is overall worn.
The family said they are confused as to why the passport was accepted in Denver and rejected in Dallas.
"There was no protocol," Dana Gosnell said. "They don't have the same system of rules for the Denver airport that they do for the Dallas airport."
Kyle Gosnell said he would attempt to get a new passport Tuesday to continue his vacation.