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"Three times they stopped me from entering or exiting the NICU and it happened once on Friday -- just because they wanted to use the hallway," Coulon said.
"They should have been more strategic about it. These are children with problems in intensive care and you're just going to take over the hospital like you own it? All I want is an apology."
Hospital workers said Beyonce and Jay-Z paid $1.3 million to seal off a wing at the hospital to preserve their privacy.
Lenox Hill spokeswoman Anne Silverman said she was unaware of the complaints.
"We take patient satisfaction very seriously," Silverman said. "This is the first time I'm hearing about it."