Vicki Reveron said she often visits the Starbucks on 8th Avenue at 35th Street because it is near her workplace and she was shocked when an employee labeled her cup with a "b-word" meaning a female dog, WABC-TV, New York, reported Wednesday.
"I feel degraded actually. It's a degrading word here," Reveron said.
Reveron said there had been a mixup with her order of a caramel frappuccino just prior to the incident.
"We made light of the mistake the order taker had made so I mean no harm no foul, but unfortunately he took it another way," Reveron said.
Reveron said a manager gave her free vouchers in compensation on the condition she not "associate the cup with the location."
However, Reverson said she has instead decided to switch to a different coffee shop.
A manager at the location described the incident as a "mistake" and a company spokesman said officials "have apologized numerous times for this unfortunate misunderstanding."