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BEIJING, July 10 (UPI) -- A barber shop in China has taken customer service to a new level by letting clients determine the price of their haircuts.
The facility in Xian, capital of the northwest Shaanxi province, initiated the marketing strategy in December and the response has been quite good, local media reports quoted by China Daily said.
Under the strategy, customers are asked to rate the service on scale of one to 10.
"If the customer gives us 10 marks, he has to make the full payment, if he says eight, he gets a 20 percent discount," said the shop's manager.
Whatever a customer pays then become his barber's wage.
Clients aren't complaining. One of them was quoted as saying it a "brilliant way to improve customer service."
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