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Man learns casino losses not deductible
BOSTON, Feb. 26 (UPI) -- A U.S. man has begun Get Human, which he calls a grassroots movement to change the face of customer service -- or get a human to answer the phone.
After the Boston Globe published the cheat sheet of how to reach a human at some business customer service numbers, Paul M. English got more than 1 million visitors to his blog site.
The Web site gethuman.com defines how companies should interact with customers, encourages visitors to rate their experiences with customer service and keeps the cheat sheet updated with secret codes for how to escape customer service voice mail and reach a human being, the New York Times reported Sunday.
Richard Shapiro, president of the Center for Client Retention in Springfield, N.J., surveys customers on their call center experiences. He says customers who interact with human beings are more likely than other callers to volunteer useful information, try out a new product and come away with a strong sense of loyalty.
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| Additional Odd News Stories | |
LOS ANGELES, Feb. 10 (UPI) --
Pop icon Madonna says she "wasn't happy" after rapper M.I.A. flipped her middle finger at a camera during the Super Bowl halftime show in Indianapolis.
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WASHINGTON, Feb. 10 (UPI) --
A woman who says she had an affair with President John F. Kennedy wrote that she didn't feel at the time she was "invading the Kennedys' marriage."
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BIRMINGHAM, England, Feb. 10 (UPI) --
A British company said it is opening salons across England dedicated to the tattooing the scalps of bald men to make it look like they have short hair.
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WASHINGTON, Feb. 10 (UPI) --
The Nuclear Regulatory Commission approved the construction of two new nuclear reactors, the first to be built in the United States since 1978.
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