Erin Sinko, the hospital's concierge, said her profession is to provide "unlimited service," and that can involve providing carfare for a patient who arrived in an ambulance, clothes for a patient whose clothes were full of blood or providing a cellphone charger for a patient or family member, the Pittsburgh Tribune-Review reported.
Sinko said when rushing to take a family member to the emergency room at the hospital in Monongahela relatives may not remember to pack things needed for an extended stay, such as deodorant, a toothbrush or rosary beads, so she supplies them.
She has arranged for pets to be cared for while their owners were hospitalized, helped patients and family members fill out insurance forms and gotten dead batteries changed in cars.
Sinko said she doesn't like to disclose the volume of requests she fills -- as many as 1,000 a month -- because she does not want patients or their families to shy away from asking for help thinking she would be too busy.
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