Consolidation of the regional centers will promote consistency between tools, technology and procedures to create standardized processes for the network help desk, call centers and network upgrades.
"This convergence is a key example of the shared mission of the Global Services Management-Operations program team and DISA," said Angela Heise, vice president of Enterprise IT Solutions with Lockheed Martin Information Systems & Global Solutions. "Our goal is to streamline operations, reduce costs and improve the user experience -- without compromising on network reliability or security."
Lockheed said that after the convergence of global network operation centers to the U.S., the gateway service desk for DISA's user requests will transition into a combined service desk performing mission implementation to include request fulfillment, incident management, and day-to-day operations for all mission sets globally.
The work, under a Global Services Management-Operations contract awarded to Lockheed Martin in 2012, is expected to be completed in the fall of this year.
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