facebook
twitter
rss
account
search
search
 

United Airlines fined $350,000 for failing to make refunds quickly

Aug. 31, 2013 at 12:51 AM   |   Comments

CHICAGO, Aug. 31 (UPI) -- United Airlines has been fined $350,000 for failing to pay refunds to customers within the required time, the U.S. Transportation Department said Friday.

Officials said the company was also cited for underreporting incidents involving lost bags, overbooking and animals in transit, WMAQ-TV in Chicago reported. As a result, United made its performance look better on paper than it was in practice, a spokesman said.

United was spared a fine for the underreporting because the airline told the DOT about the problems and improved its procedures, officials said.

"When passengers are owed a refund, they have the right to expect the airline to act promptly and give them their money back," Transportation Secretary Anthony Foxx said in a release. "We also expect airlines to file accurate and timely consumer reports so that passengers will have the information they need when choosing an airline."

Under DOT rules, passengers who paid with credit cards are supposed to get refunds within a week, extended to 20 days for those who paid by cash or check.

© 2013 United Press International, Inc. All Rights Reserved. Any reproduction, republication, redistribution and/or modification of any UPI content is expressly prohibited without UPI's prior written consent.
Most Popular
1
Tesla could face sales ban in Michigan Tesla could face sales ban in Michigan
2
Early completion of refit of Italian aircraft carrier Early completion of refit of Italian aircraft carrier
3
Europe must drop the euro, Germany abandon mercantilism Europe must drop the euro, Germany abandon mercantilism
4
Russia doesn't fear Azeri gas, scholar says Russia doesn't fear Azeri gas, scholar says
5
British Reaper UAVs join the fight against Islamic State British Reaper UAVs join the fight against Islamic State
Trending News
Around the Web
x
Feedback