Groupon-FTD deal shelved after complaints

Feb. 12, 2011 at 1:42 PM   |   0 comments

CHICAGO, Feb. 12 (UPI) -- Groupon has called off a pre-Valentine's Day deal with FTD after customers complained it cost more than the florist's standard rates.

Almost 3,300 people bought Groupon's offer of $20 off of $40 worth of flowers and gifts, but the special Web site, FTD.com/groupon, had prices higher the regular FTD site, CNN/Money reported.

"What a scam. The ftd groupon site has a price $10-$20 more than their own site. So basically you didn't save anything," on customer commented.

Shoppers said service and shipping charges cut the voucher's value further, and some found that bouquets would not be delivered until Tuesday.

The deal stipulated that the Groupon could not be combined with other offers and discounts, which the regular FTD site already factors in. Both Groupon and FTD admitted the terms were confusing and apologized.

FTD set up a phone line for Groupon customers, (855) 645-6214, and Groupon said people could e-mail support@groupon.com for a credit or refund.

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