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Amex Travel closing Canadian call center

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Published: March. 17, 2009 at 11:42 AM
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HALIFAX, Nova Scotia, March 17 (UPI) -- American Express Travel is closing a Canadian call center in Halifax, Nova Scotia, and cutting 87 jobs there because of declining demand, the company said.

In a telephone interview from Toronto, Amex Canada's vice president of communications and public affairs, David Barnes, told the Chronicle-Herald newspaper in Halifax the business travel facility would shut down March 27.

"We tried doing other things to mitigate the situation, like voluntary part-time work, but the situation continued to decline," he told the newspaper.

The company has 1,000 employees and five other travel contact centers in Canada that arrange airline, hotel and general travel bookings for the Canadian government and corporate clients. Barnes said there was no plans to offer displaced workers transfers to the other sites.

Earlier this year the International Air Transport Association reported North American business-class travel dropped 7.7 percent in 2008 and was at its lowest level since 2003, the newspaper said.

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