U.S. debt collectors turning to India

Published: April 24, 2008 at 8:14 AM
Order reprints
SAN DIEGO, April 24 (UPI) -- U.S. debt collection companies are increasing overseas operations and leaning more on India as a source of effective collectors, company officials said.

"India will be the only place we grow this year," Chief Executive Officer of Encore Capital Group J. Brandon Black told The New York Times.

More than 300 collectors work the phones for the San Diego debt collection company with about half of them calling from India, the Times reported Thursday.

Collectors from India are "very polite, very respectful," Black said. "People respond to that."

Problems arise when the debt collector "doesn't speak English well or there is a communication gap," said Bill Druliner of the Milwaukee office of GreenPath Debt Solutions, a debt counseling service.

But, it's a problem often overcome with good manners. "What they may lack in authority or ability to handle slang, they do handle the process very well and are very well spoken," Druliner said.


© 2008 United Press International, Inc. All Rights Reserved.



Downturn sparks upturn in rentals (2 min)
Israel plans to buy U.S. fighter jets (4 min)
U.S. markets flat on Friday (13 min)
FDIC to assess Citigroup executives (16 min)
Dead Sea in natural wonders competition (17 min)
Brown seeks Gadhafi's help in kidnap case (34 min)
Bulgaria customs stop 42 illegal migrants (34 min)
fark
That bottled water you paid $2 for has less regulations imposed on it than the water piped to a...
Spain's spymaster defends himself from charges of taking expensive vacations at taxpayer expense...
It looks like Canada has a bad case of brain freeze: Manitoba has been named the world's leading...
GM emerges from bankruptcy, sees shadow of debt, predicts six more weeks of Buick
Ugly ass baby giraffe born at Jacksonville Zoo. It's got legs that won't quit
Darwin scores first victory in 15 years at annual Running of the Dipshiats in Pamplona