US Air chief apologizes for computer botch

May 15, 2007 at 7:38 PM

PHILADELPHIA, May 15 (UPI) -- US Airways' chief executive apologized to shareholders in Philadelphia Tuesday for management's botching the airline's switch to a new reservation system.

Doug Parker, speaking at the company's annual meeting, said the Tempe, Ariz., company had not made sure the new system would work properly before launching it March 4, The Philadelphia Inquirer reported.

Those problems and winter storms resulted in US Airways and its Philadelphia airport hub having the nation's worst record for on-time performance and customer service in March, the U.S. Department of Transportation said.

The move to the new system "was poorly managed by us," Parker said in answer to questions from two leaders of the Communications Workers of America, which represents ticket and gate agents. "It was not employees' fault."

Parker also said the "labor issue is worsening" across the industry, as unions increasingly look "to get more and more back," the Pittsburgh Post-Gazette reported.

"That is causing more and more strife throughout our business," he said.

Related UPI Stories
Topics: Doug Parker
Latest Headlines
Trending Stories
American Apparel files for Chapter 11 bankruptcy
At least 5 dead in South Carolina's '1,000-year' rain
Gay Vatican priest comes out day before Pope Francis begins synod on family issues
Utah GOP Rep. Jason Chaffetz joins race for Speaker of the House
Nobel Prize in medicine awarded to parasitic disease scientists