facebook
twitter
rss
account
search
search
 

US Air chief apologizes for computer botch

May 15, 2007 at 7:38 PM   |   Comments

PHILADELPHIA, May 15 (UPI) -- US Airways' chief executive apologized to shareholders in Philadelphia Tuesday for management's botching the airline's switch to a new reservation system.

Doug Parker, speaking at the company's annual meeting, said the Tempe, Ariz., company had not made sure the new system would work properly before launching it March 4, The Philadelphia Inquirer reported.

Those problems and winter storms resulted in US Airways and its Philadelphia airport hub having the nation's worst record for on-time performance and customer service in March, the U.S. Department of Transportation said.

The move to the new system "was poorly managed by us," Parker said in answer to questions from two leaders of the Communications Workers of America, which represents ticket and gate agents. "It was not employees' fault."

Parker also said the "labor issue is worsening" across the industry, as unions increasingly look "to get more and more back," the Pittsburgh Post-Gazette reported.

"That is causing more and more strife throughout our business," he said.

Topics: Doug Parker
© 2007 United Press International, Inc. All Rights Reserved. Any reproduction, republication, redistribution and/or modification of any UPI content is expressly prohibited without UPI's prior written consent.
Most Popular
1
GM recalls 221,000 Cadillacs and Impalas GM recalls 221,000 Cadillacs and Impalas
2
New National Security Cutter delivered to Coast Guard New National Security Cutter delivered to Coast Guard
3
First MT30 engine for Korean Navy frigates passes acceptance tests First MT30 engine for Korean Navy frigates passes acceptance tests
4
Ukraine's State Guard Service receives armored personnel carriers Ukraine's State Guard Service receives armored personnel carriers
5
Navy's Triton surveillance drone flies cross-country Navy's Triton surveillance drone flies cross-country
Trending News
Video
x
Feedback